Walking the Tightrope: Balancing Challenging Customer Interactions with Positive Guest Experiences

Select the Use button to add a tag to the body of your email. You may also use tags in the subject of your email by copying and pasting them directly in.

{FIRST_NAME}	Adds the recipients First Name.	Use
{LAST_NAME}	Adds the recipients Last Name.	Use
{COMPANY_NAME}	Adds the Company Name.	Use
{PORTAL_NAME}	Adds the application portals name.	Use
{MEMBER_NAME}	Adds the Recipients Membership name.	Use
{SIGNATURE_OPT_IN}	Adds the Opt-in link.	Use
{SIGNATURE_OPT_OUT}	Add the opt-out link.	Use
%signature%	Adds your preferred signature block.	Use
{Event_Start_Date}	Adds the Event's Start Date.(Events Only)	Use
{Event_End_Date}	Adds the Event's End Date.(Events Only)	Use
{Event_Name}	Adds the Event's Name.(Events Only)	Use
{Event_Description}	Adds the Event's Description.(Events Only)	Use
{Online_Training_Description}	Adds the Online Training Description.(Online Training Only)	Use
{Event_Specific_Dates}	Adds the Event's specific dates.(Events Only)	Use
{member_number}	Adds the Membership Number.	Use
{MemberSince}	Adds the Member Since Date.	Use
{CONTACTEMAIL}	Adds the Contact's Email Address.	Use
{EVENT_CREDITS}	Adds the Event's Credits.(Events Only)	Use
{EVENT_CREDITS}	Adds the Event's Credits.(Events Only)	Use
{CERTIFICATE_NUMBER}	Adds the Contact's Certificate Number	Use
{EVENTLOCATION}	Adds the Event's Location.	Use
{TOTALEVENTCREDITS}	The total number of credits that the contact has earned through the event tickets.	Use
{ASAPPEARSONBADGE}	Display the text of as appears field in the event setup.	Use
{contact_organization}	Displays the organization name of the contact.	Use
{RENEWALDATE}	Adds the Member Renewal Date in (yyyy-mm-dd).	Use
{MEMBERSHIP_YEAR}	Adds the Member's Membership Year	Use
{RENEWALDATE_MM-DD-YYYY}	Adds the Member Renewal Date in (mm-dd-yyyy).	Use
{LMS_CREDIT}	The number of credits the LMS course is worth for Continuing Education	Use
{COLLECTION_PERIOD_END-DATE_YYYY_MM_DD}	The end date of the CE collection period end date	Use
{LMS_COURSE_COMPLETION_DATE}	The completion date of the LMS course	Use
{INCEPTION_DATE}	Adds the Member Inception Date in (yyyy-mm-dd).	Use

Personal information:

Personal information is collected on this website only when you voluntarily submit it by, for example, registering for the website, or updating your user profile. We respect the privacy of your personal information. Any collected personal information will not be shared, sold, or disclosed to any person or party, and will only be used within to communicate our news, events, and other services with you. Institutional and Afilliate Institutional members may choose to make certain information (such as operating hours, admission fees, and contact information) available to the public through this website.

Information collected from your computer or other electronic device:

We may also collect information about your online activities and your computer or other electronic device when you visit this website. This information may include your Internet Protocol (IP) address, domain name, browser type, date and time of your request and information provided by tracking technologies, such as cookies. This information does not identify any individual. We may also use tracking devices to identify websites that you visit before and after this website. This tracking helps us to understand our users better and to improve our website and the information it provides and to maintain and administer the website. This tracking does not involve the collection of personal information.

Access and choice:

Keeping your information accurate and up-to-date is important so we can provide you with helpful information and services. You may update, correct, or delete personal information by modifying your user profile. You can choose not to receive information about specific produts and services, or any other promotional materials, from us by direct mail and/or e-mail at any time by modifying your communication preferences also located in your user profile.

Links to other websites:

We may provide links to third-party websites. We are not responsible for and cannot control the privacy practices of those other sites. Those sites will have their own privacy policy which may be different from this privacy policy. Please check the privacy policy for each site you visit.

Changes to the privacy policy:

We reserve the right to revise this privacy policy at any time. You will be notified of any significant changes made herein.

BC Museums Association Member Code of Conduct

All BCMA members commit to

providing, creating, and/or contributing to safe and respectful working conditions and to fostering a workplace free from discrimination, harassment, and sexual misconduct;
acting in the best interests of the publics’ trust;
to support the goals set out by the Truth and Reconciliation Commission and the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP). To achieve these goals, the BCMA encourages members to embrace the ideals of the Rod Naknakim Declaration and incorporate them into their professional practices.

The BCMA also encourages botanical and zoological gardens, aquaria and vivaria in its membership to uphold the care standards set forth by the Canada’s Accredited Zoos and Aquariums (CAZA).

Members (individual or institutional) who engage in conduct that is unbecoming or inconsistent with the mission and values of the Association may be made ineligible for BCMA funding and programming opportunities, and in breaches in the code of conduct may result in members being expelled from the BC Museums Association, as outlined in the BCMA Bylaws.

Service Providers

The BCMA expects our affiliate members to conduct business in a respectful, equitable, and culturally sensitive manner and to comply with the following:

Comply with all relevant laws and regulations regarding your use of the BCMA member directory and your communications with BCMA members, including Canadian Anti-Spam Legislation (CASL)
Act in good faith, responsibly, with due care, and diligence in your business transactions with any BCMA Member
Never use or attempt to use your relationship with the BCMA or your status as a BCMA member to imply an endorsement of your products or services

Who can access the BC Museums Association member portal?

Please note that the BC Museums Association member portal is to be used by members of the BC Museums Association only or, in the case of Institutional Members, their designated employees. Certain workspaces within the member portal will be tailored for and restricted to certain membership types; access to these areas will be determined and approved by BC Museums Association staff. The Content that is displayed in your member portal will automatically vary based on your user / membership type.

What can be posted?

To ensure all interactions within the BC Museums Association member portal are safe and friendly, BC Museums Association staff will oversee the member portal activity and will occasionally review, edit, and delete any inappropriate content that has been submitted. This includes, but is not limited to, abusive or offensive language, spam, malicious files, misleading information, or other disrespectful content. It may also include content posted incorrectly or to incorrect areas. To help provide a productive environment, please report any offensive or suspicious activity to BC Museums Association staff. Please note that not all user-submitted content is representative of the BC Museums Association, nor does it necessarily represent the views of the BC Museums Association, its staff or members.

All questions, reports, or feedback can be directed to members@museumsassn.bc.ca

Walking the Tightrope: Balancing Challenging Customer Interactions with Positive Guest Experiences

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