Attendant (Heritage Interpreter)
Overview
The City of Richmond invites applicants for enthusiastic, self-motivated individuals who are passionate about sharing local history with visitors, and are excited to join a team of vibrant heritage interpreters. If you have exceptional communication and interpersonal skills, and will help our visitors connect with the cultural and natural heritage of the Steveston community, we encourage you to apply today. Some of the sites include Britannia Shipyards National Historic Site, London Farm, Steveston Museum and the Steveston Tram.
Examples of key responsibilities include, but are not limited to:
- Interpreting a period of west coast maritime history to the visiting public while in costume, using a variety of methods such as: tours, historical demonstrations and engaging visitors with one on one conversations.
- Assist with high volume special events.
- Ensuring safety and security of heritage buildings.
- Ensuring public safety at all times.
- Cash handling, balancing and reporting.
- Performing a variety of clerical, typing/word processing and receptionist activities.
- Other duties as required.
Knowledge, Skills & Abilities:
- Possess an outgoing and friendly personality and be willing to engage with public.
- Ability to interact with groups of individuals of all ages.
- Ability to be knowledgeable, personable and skilled at maintaining control of the interpretative conversation while creatively encouraging willing visitor involvement.
- Ability to understand and carry out oral and written instructions.
- Ability to interpret, explain, educate and inspire visitors.
- Interest in, and knowledge, of local history.
- Ability to effectively prioritize workflow and multitask and demonstrate organizational ability.
- Ability to work well under pressure and deal with stressful situations with professionalism.
- Strong problem solving and communication skills including ability to make decisions independently.
- Ability to courteously and effectively deal with the public in providing information and assistance.
- Ability to perform cashiering duties accurately.
- Ability to work both independently and interdependently while exercising sound judgement and initiative.
- Knowledge and skills in using Microsoft Office programs such as Word, Excel, Outlook and PowerPoint.
- Knowledge of clerical and modern office practices and procedures.
- Ability to successfully pass a Criminal Record Check.
- Ability to speak a second language is an asset.
Qualifications and Experience:
Completion of Grade 12 or equivalent. Related experience and/or education in history, museum studies, theatre, education or tourism is preferred. Customer service, cashiering and experience using a Point of Sale (POS) or other computer cash system is required. Previous experience leading tours is as asset. Current Occupational First Aid Level 1 certification or higher is required.
Working Conditions:
Duties are performed in a heritage environment. Must be comfortable standing for long periods of time. May be outdoors, in all weather conditions. May encounter upset or unpleasant customers. Must be able to work weekends.
The City of Richmond has a Covid-19 Vaccination Policy which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination by December 20th, 2021 as a condition of employment.
